 |
|
 |
 |
 |
|
|
Login > Main Menu > 100% Satisfaction Guarantee
100% Satisfaction Guarantee
No one works harder than the people at CobornsDelivers to guarantee that your order is accurate and on-time. And that the groceries you order are fresh and undamaged. Our 100% guarantee applies to the quality and integrity of each of our products and services but not to events and situations beyond our control.
Notes and exceptions: CobornsDelivers is not responsible for customer errors including but not limited to: wrong quantity or item ordered, delivery day errors, incorrect address, unclear delivery instructions and incorrect account information. We reserve the right to pick-up the credited product and, additionally, may offer a partial credit in some situations. Each situation is reviewed independently within the context of the available information.
Returns and exchanges
If you're not satisfied with the quality of a product, if it is spoiled, damaged or defective, or if you received an incorrect item, please contact us by clicking "Help" above the main navigation bar and submitting the "Feedback Form." Please select "Delivery/Order" as the type of comment you are submitting, and include your Order Number and the Item Number of the product you're not happy with. Perishable food items cannot be returned, but we're happy to credit your account.
In some cases we might arrange for a product to be picked up, so that we may conduct an internal quality review, educate our staff and improve our quality of service.
Missing Items
Your account is charged only for items that are delivered to you. The Packing Slip that comes with your order details all the items that you are receiving, as well as any items that were temporarily out of stock (for which you were not charged). If you find a discrepancy, though, please e-mail us by clicking "Help" above the main navigation bar, and submitting the feedback form. (Select "Delivery/Order" as the type of comment you are submitting.) Include your Order Number and the item number of the missing articles.
Often, if an item is out of stock, our shoppers will give you a close substitute. This is why you may sometimes find something in a tote that you did not order. You are not charged for these substituted items. We offer them as a courtesy, in case you were counting on that item for dinner tonight!
How to contact Customer Relations
If you have a problem, question or concern about a product, our service or our website, our Customer Relations Representatives are always happy to help you.
By email: feedback@cobornsdelivers.com
By phone: (763) 971-4900 or toll-free at 1 (866) 586-2530.
Staff hours:
8 a.m. - 11 p.m. Daily
|
|
|
 |
|
 |
|
|
|
