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Login > Main Menu > Technical Issues
Cart is empty
Are you logged in? To make sure, look in the top right corner of your screen. Does it say "Welcome Guest?" If so, you'll need to click "Log In" to the right of this message and enter your Username and Password. You should then see "Welcome" followed by your name at the top, and any items that were in your cart the last time you logged out should now appear. Unfortunately, any items you may have placed in your cart while shopping as a "Guest" cannot be recovered.
Product names getting cut off
Our website uses two different page formats for viewing product lists: "List" view or "Matrix" view. The Matrix view, which is the default view in certain sections of our website, offers larger pictures but product names can sometimes get cut off. To change to the List view, look for "Page Format" just above the product list and click on the left option. You can go back to the Matrix view any time by clicking the right option. To change your page format permanently, click on "My Account" and choose "Product Display Preferences."
My delivery day changes when I don't want it to
When you set up your account the very first time, you were asked to select the delivery day that worked best for you. This became your "regular" or default delivery day. If you change it temporarily for one order, once the new deadline has passed, your delivery day will automatically revert back to your regular (default) choice. If you change your delivery day often, it's best to make sure it's correct each time you check out.
I changed my delivery day, but it didn't work
To permanently change your default delivery day go to My Account and select a new day. Remember to click "Save Changes."
Not receiving e-mails/want to stop receiving them
You can change your e-mail preferences at any time.
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Click on "My Account" at the top of any page on our website.
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Click on "Communication preferences."
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Check the boxes next to the types of e-mail communication you'd like to receive.
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If you have checked your preferences and you are still not receiving e-mails from CobornsDelivers, try adding feedback@cobornsdelivers.com to your e-mail address book. If your Internet Service Provider (ISP) offers automatic mail filtering, you may need to contact the provider for additional assistance.
Can't see whole Web page on my monitor
The CobornsDelivers.com website is designed to accommodate customers with a minimum 800x600 screen resolution with thousands of colors. If your settings are lower than that, you might not be able to see a whole page on your computer screen. Here's how to adjust your display settings for PCs and Macs:
Windows PC
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Show the Desktop (either by clicking on the Show Desktop icon on the lower task bar near the Start button or by minimizing your open windows individually).
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Right-click your mouse anywhere on the Desktop and choose "Properties."
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Click the Settings tab at the top of the Display Properties dialog box.
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Move the mouse arrow onto the slider in the Screen area and move the slider either left or right to another setting. (You'll see a variety of pixel settings: 640x480, 800x600, etc.) Our Web site is designed to be viewed at the 800x600 setting or higher.
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Click the "Apply" box. A Display Properties box appears and lets you know that Windows will now resize your desktop.
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After it finishes resizing the window, you'll be able to decide if you're satisfied with the new setting. If you can see the entire Web page, click "Yes" in the Message Dialog Box that asks if you want to save the new setting.
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Mac OS Classic, 9.2 and lower
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Under the Apple menu, choose Control Panels, then Monitors.
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You will see a variety of resolution settings available to you. Simply choose one (800x600 or higher) to change the resolution. If your screen goes blank, wait five seconds and the original resolution will return. This means you'll need to choose a different setting.
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Mac OS X
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Under the Apple menu, choose System Preferences, then Displays.
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You will see a variety of resolution settings available to you. Simply choose one (800x600 or higher) to change the resolution. If your screen goes blank, wait five seconds and the original resolution will return. This means you'll need to choose a different setting.
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General troubleshooting
If you are experiencing problems accessing or navigating our website, or it seems to be moving very slowly, the following tips may help correct most common issues.
Shop during off-peak hours
The highest-traffic hours on our website are between 8 p.m. and 11 p.m. weeknights. You may experience slower page-download times during those times. If you have a slower connection you might prefer to shop during non-peak hours. Our website is available 24 hours a day.
Clear Temporary Internet Files
If you are having trouble moving around our website, pages are loading very slowly, or the pages you see don't seem to show current information such as current offers, clearing your temporary internet files or cache may help. (This should be done regularly, just to keep your computer running properly.)
For Internet Explorer users
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Verify all Internet Explorer windows are closed before proceeding.
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Click on your Start button
If you are using Windows 9x or Windows 2000, select Settings and Control Panel
If you are using Windows XP or Vista, click on Control Panel. If it says "Category View" at the top, click on "Switch to Classic View."
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Double click "Internet Options"
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On the "General" tab, look for the section labeled "Temporary Internet Files" and click on "Delete Files."
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A confirmation dialog box will appear. You do not need to check "Delete all offline content." Just click on "OK" to confirm.
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Depending on how many temporary Internet files your browser has collected, you may see an hour glass appear (If you have never cleared the temporary Internet files before, the hour glass may appear for up to 15 minutes.)
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Once finished, just click OK and close the control panel.
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Attempt to log back into the website.
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If this does not correct your issue, please contact Customer Relations for additional assistance.
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For Mozilla Firefox 2.0x and 3.0x users
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Open Mozilla Firefox if it's not open already.
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Click on the Tools menu and select "Options"
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Click on "Privacy"
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In the "Private Data" section, click on "Clear Now."
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A "Clear Private Data" window will appear.
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Verify "Cache" is checked (you can leave everything else as is) and click "Clear Private Data Now."
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Click on the OK button at the bottom of the Options menu to return to your browser.
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For best results, close all open Mozilla Firefox windows before attempting to log back into the website.
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If this does not correct your issue, please contact Customer Relations for additional assistance.
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Safari users
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First, click the Safari Menu and select "Empty Cache".
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A dialog box will appear asking "Are you sure you want to empty the cache?" Click "OK" or "Empty."
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Close Safari and try to log back in.
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If this does not correct the problem, click on the Safari Menu and select "Reset Safari."
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A dialog box will appear asking "Are you sure you want to reset Safari?" Click on "Reset."
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Safari will close and automatically re-open.
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If this does not correct your issue, please contact Customer Relations for additional assistance.
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3rd Party Privacy Software
While the CobornsDelivers website is generally not affected by most 3rd party security or privacy software (such as Norton Internet Security or McAfee), if you are having problems accessing our site you may need to contact the software manufacturer for assistance with adding http://www.cobornsdelivers.com to an "exception" or "allowed sites" listing. Due to the large number of privacy software options available, CobornsDelivers cannot offer technical support for issues with 3rd party software.
Browser specifications
Check browser for required settings
800x600 (or higher) display resolution
Cookies enabled
Java/Javascript enabled
SSL 2.0 and 3.0 enabled
40- to 128-bit encryption installed
Filtering software disabled
Preferred browsers
For PCs
Microsoft Internet Explorer 5.01 sp2 128 bit and up
Firefox 1.5 and up
Google Chrome 2.0 and up
For Macs
Safari 1.2 and up
Firefox 1.5 and up
Older supported browsers
If you are using one of the browsers below, we recommend upgrading your browser software to one of the preferred versions. Browser upgrades are generally available free of charge.
How to tell what browser you have
PC users
Within your browser, choose the "About" option under the Help menu
Mac OS Classic (9.2 and lower) users
Open your browser, then choose the "About" option under the Apple menu.
Mac OS X users
Open your browser, then choose the "About" option under the browser name (Explorer, Firefox, Safari) in the menu bar.
If you're having trouble negotiating our site, our Customer Relations or Tech Support team can walk you through the process to help make sure your computer is set up properly.
Contact Tech Support
If you've tried our troubleshooting tips and still need technical support, please call Customer Relations at (763) 971-4900 or toll-free at 1 (866) 586-2530.
Before you call, please have the following information ready:
Computer type — PC, Macintosh, UNIX workstation, Web TV
Internet Browser — Internet Explorer, Netscape, Safari, Firefox, etc.
Internet Service Provider — AOL, Visi, MSN, Earthlink, etc.
Internet Connection — Modem or network
Operating System Version — Windows 95/98/2000/NT/XP/Vista, Mac OS X
Error Message — Jot down the words of error messages you see on screen. (They usually appear in red text.)
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