How does your service work?
We're a route-based grocery delivery system — sort of like the milkman. When you open an account and place your first grocery order, you select a weekly delivery time (which you can change anytime) from among the times a Neighborhood Service Representative is in your area. You do not need to be home for delivery (unless your order contains alcohol or tobacco). See Alcohol Delivery Policy.
We do not have a retail store or a catalog. At CobornsDelivers you shop, place your order and pay for your groceries online. We offer competitive prices, weekly specials, and even accept coupons! Your ordering deadline is 11 p.m. the evening before your scheduled delivery day.
If you're not home for delivery, your Neighborhood Service Rep will leave your groceries in our weatherproof totes, according to your delivery instructions. We'll pick up empty totes when we deliver your next grocery order. If you are home, your Service Rep will help you unload your bags and take the totes back at that time.
How do I pay for my order?
We accept two forms of payment: CobornsDelivers Direct Check™, our preferred method, is the Internet equivalent of writing a check. You pay for groceries by authorizing a secure transfer from your checking or savings account for the amount of your order. CobornsDelivers Direct Check™ works on the same secure technology that millions of consumers use every day for paying bills and handling direct deposit of paychecks. And CobornsDelivers Direct Check™ comes with the same financial protections as credit card accounts. We also accept credit cards (VISA, MasterCard, American Express and Discover), and bank debit or check cards. We do not accept paper checks or cash.
Do you accept coupons?
Yes, CobornsDelivers accepts manufacturers' coupons, including those attached to products you've purchased and those you find in the newspaper or download from the Internet. (Sorry, we DO NOT accept competitors' store coupons; nor do we match other stores' prices. And we can't accept coupons for items not currently in our product selection.) Coupons must be applied during the checkout process and should then be given to your Neighborhood Service Representative. How to apply coupons
* If an adult with valid ID is not present at delivery to sign for alcohol, it will be removed from your order, and you will be credited the purchase price and charged a $10 restocking fee.
What is the deadline for placing an order?
Your ordering deadline is 11 p.m. the evening before your scheduled delivery day, and 10 a.m. for same-day deliveries. Sorry, but we cannot make exceptions to these deadlines.
If you miss your ordering deadline, simply go to Delivery/Pickup and reschedule your delivery for the next available day. Same-day delivery may be an option (if it's available in your area) for a small extra fee. Same-day orders can be placed any time after 11 p.m. for the following day, or before 10 a.m. for delivery by 5 p.m. that day.
Do I have to be home for delivery?
You do not need to be home for delivery (unless you have alcohol or tobacco items in your order). Our hard-working Neighborhood Service Reps will always check to see if you are home. If you are not, they'll leave your groceries in our weatherproof green totes at your door (or wherever you specify in your delivery instructions). Our insulated totes utilize dry ice, ice packs and careful packing techniques to keep perishable foods fresh and frozen foods frozen for up to 6 hours. In extreme weather, you may wish to unpack them sooner.
For deliveries that include alcohol or tobacco, an adult at least 21 years of age with a valid ID must be home to sign for the order. If no one is home, these items will be removed from your order and you will be charged a $10 restocking fee. See Alcohol Delivery Policy.
How do I make changes to an order after I've placed it?
Let's say you already placed your grocery order for tomorrow when you suddenly remember, "Oops, I forgot toothpaste!" Just log on to CobornsDelivers.com anytime before the 11 p.m. ordering deadline and place another order — just be sure to schedule it for the same delivery day! Your second order will be merged with your initial order, and you will not be charged an additional delivery fee.
You can also call Customer Relations at (763) 971-4900 or toll-free at 1 (866) 586-2530 to have items changed or removed from your order, as long as you do so before the ordering deadline.
How do I change my regular delivery day?
You can select a new delivery day with each order, or change it permanently in your account information.
Temporarily Change Delivery Day
If you don't want the same delivery day and time each week, or want to order more or less often than once a week, simply select a new delivery day each time you order. Click on Delivery/Pickup (next to the yellow truck above our green menu bar) and choose from the options available.
Permanently Change Delivery Day
To permanently switch your regular delivery day, go to "My Account" and click on "Delivery Information" and "Change Delivery Day and Time." Be sure to click "Save Changes." If you'd like us to change it for you, call Customer Relations at (763) 971-4900.
How often do I have to order?
There is no minimum or maximum requirement. Our regular customers say that it's easy to get into a weekly ordering habit because of the time it saves, but you can order as infrequently or as often as you like — even twice a week if needed. Schedule extra deliveries or change your delivery day using our Delivery/Pickup feature.
How can I make a request for you to carry a particular product?
We're regularly adding new products to our selection, and we love to get input from our customers. But first, please check to see if we already have what you're looking for. (A recent survey found that we're getting lots of requests for items we already carry!) To check, type the product name (Bisquick, Fig Newtons, Cheerios, etc.) in the Search box in the yellow nav bar.
If you still can't find the item, click the "Help" button on the green toolbar and send us a message using the New Product Request form provided. Our product team periodically tallies these requests. Many factors determine which products we'll add, but we guarantee that each request has an impact!
