Updated May 1, 2008
CobornsDelivers.com
wants to help make your grocery shopping experience easier and more
convenient. We provide the convenience of online grocery shopping
via a secure Internet ordering system with grocery delivery directly
to your door. The only thing we ask is that someone be available to
accept the delivery of your grocery order. Please read our policy
statement to understand more about your online shopping
experience.
Payment
Options
CobornsDelivers.com accepts Visa, Mastercard
and Discover credit cards. Checks will also
be accepted. House Charge accounts are available for approved businesses
only. Businesses should contact our Coborn's Sartell Pine
Cone store, our Coborn's Elk River store, or our Coborn's Hastings store
for more detailed information.
Cash, Coupons, Food Stamps, and WIC Vouchers
will NOT be accepted online.
Our delivery personnel do NOT accept tips and
gratuities. Please do NOT offer tips.
A $30.00 service fee will be added to all
dishonored checks. Checks are presented once for payment.
Coborn’s will prosecute any fraudulent orders
to the fullest extent.
Order Fulfillment
Our goal is to have all
the products offered online available to you. However, if an item is
temporarily out of stock we can substitute it with another brand
UNLESS you indicate on the checkout page that you do not want us to
substitute.
When picking out variable
weight items such as bananas and steaks, the shopper will attempt to
match the poundage requested. However, the weight will probably vary
slightly, therefore the shopper will choose a weight that most
closely matches your submitted request. This means you may receive a
little more or a little less of the item you have requested.
The online sales total you
receive at checkout is only an “estimated total”. Due to variables
such as variable weight items (bananas, steaks, etc) not matching
the weights indicated on your shopping list, out of stock items,
substitutions, etc, the online total will likely vary from the
“actual total”. The “actual total” will be derived from our in-store
Front End Scanning System and is the amount that will be charged to
the customer’s credit card (if applicable). REMEMBER: Our weekly specials
are effective Sunday through Saturday. Ad prices are valid on orders DELIVERED
within the effective ad week. The actual credit card
receipt will be provided to the customer at the time of delivery. A
signature is requested at the time of delivery for all credit card
orders. Customers paying by check will want to wait until their
groceries are delivered to them to fill out the dollar amount of
their check so they can guarantee accurate payment. Delivery
personnel will not carry cash to make change.
CobornsDelivers requires
that someone be available for the delivery of your groceries. If
tobacco products are included with your grocery order someone 18
years of age, with a valid ID will need to be present. Our drivers
will check identification of all customers receiving tobacco
products. If a qualified adult is not available, the driver will
remove those items from the order and the customer will not be
responsible for the cost of these products. These same guidelines
will be followed for pick up orders as well.
Coborns delivery personnel
will NOT carry money with them during the delivery process;
therefore they cannot process any refunds/returns at the customer’s
delivery residence. Customers
may contact the store with any issues regarding their online
shopping orders – St. Cloud area: 320-258-4342, Elk River area: 763-441-1400,
Hastings: 651-437-2066.
CobornsDelivers
reserves the right to limit any and all quantities on any and all
orders.
If an order is
undeliverable due to a customer’s absence at the designated delivery
site and no additional delivery information was submitted and there
is no clear and safe place to leave the groceries, the deliverer
will take the groceries back. The delivery personnel at the scene
will make this decision. Once returned back to the store the product
will be restocked and the credit card will be refunded the total
order amount MINUS a 25% restocking fee and the delivery fee. To
avoid this predicament, please communicate any unexpected changes to
us by phone or email. If an unsuccessful delivery situation arises
and the customer wishes to have the order delivered again, Coborn's
will work the order into the next available route and an additional
delivery fee plus $5 will be added to the order.
If a pick up order is not
picked up on the day selected for pick up, the product will be
restocked and the credit card will be refunded the total order
amount MINUS a 25% restocking fee AND any damaged product at full
retail value.
If you cancel an order
that is placed for delivery more than 24 hours in advance, we will
refund your entire order along with the delivery and shopping fee.
If you cancel an order within 24 hours of the scheduled delivery
time, we will refund your order amount and the delivery fee, but NOT
the shopping fee.
Delivery of Alcoholic Products
CobornsDelivers.com will offer delivery of our beer, wine and liquor products within the St. Cloud delivery area. We will deliver Monday through Saturday 10:00 a.m. – 10:00 p.m. There is NO Sunday delivery.
No one under the age of 21 years may place or receive an order that includes any of our beer, wine and liquor products. Our drivers will check identification of all customers. Someone at least 21 years of age must be at home to approve and sign for the delivery of any beer, wine and liquor products.
In the event that deliveries are running late, due to bad weather or any other reason, our drivers will remove the beer, wine, and liquor products from the order. The products will be returned to the store and your account will be credited for the amount of any items you did not receive.
In no event will Coborn’s or CobornsDelivers be liable for any damages, including, without limitation, indirect, incidental, special, punitive, lost profits, loss of use, consequential or similar damages arising out of the use of this site or the purchase of products from this site.
This Agreement shall be governed by and construed in accordance with the laws of the State of Minnesota. You are responsible for complying with any local laws that may prohibit your use of this site. This Agreement shall be void where, and to the extent, prohibited by law.
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